Frequently asked questions
Plans, payments, residents and setup, answered plainly.
Who runs reservations for our community?
Your community’s main contact and its manager. They can give any board seat the same permission, one seat at a time.
How do residents get access?
Import your resident list or share a join link. People who ask to join wait for your approval. Residents sign in with a one-time email link.
Can some amenities confirm without approval?
Yes. Each amenity is set to confirm instantly or to wait for approval. Most communities approve the clubhouse and let courts confirm on their own.
How are deposits and fees collected?
Residents pay by card when they book, on Amenity Plus and Enterprise. Money goes to your community’s account, and deposits are returned from the console.
Can we stop two events from overlapping?
They can’t overlap. The database refuses any booking that overlaps another for the same amenity, including the cleaning time you set between bookings.
Can we limit how often a household books?
Yes. Cap the bookings a household holds at once and the hours it books each month.
What happens to residents who move away?
Mark the household inactive, or let your management software do it through an integration. Inactive households don’t count toward your plan.
Does it work on phones and tablets?
It runs in any browser. Residents use their phones. Boards use whatever they have at hand.
Which management software do you connect with?
Vantaca, AppFolio, Buildium and CINC Systems, on Amenity Plus and Enterprise.
We already use HOAcrew. Do we need another account?
No. HOAcrew and Amenity Reserve share one login and one community profile. Every HOAcrew account, Free included, comes with Amenity Reserve Free connected.
How do we get started?
Schedule a call. We’ll set up your amenities with you and you can open bookings to residents the same week.
Still have a question?
Ask it on a call and we’ll answer it with your community in mind.